NEN International
Terms of service
These terms explain the use of the NEN International website and the general commercial process for NEN services. An accepted quotation, order or product-specific subscription agreement will also set out the terms applicable to that purchase.
Website and enquiries
You may use this site to learn about our services and request a consultation or quote. Website descriptions do not by themselves guarantee that a particular service or product is immediately available. Please give accurate information when submitting an enquiry and do not misuse the website, its forms or its content.
Pricing and scope
Standard Amaraii software subscription rates are shown on our Amaraii product page. Your chosen app, tier, billing interval, applicable limits and any separate setup charge will be confirmed before payment. NEN's consulting, equipment, installation and custom development work is quoted for an agreed scope, with delivery milestones and charges specified in writing.
Payment, renewal and cancellation
Amaraii subscriptions are billed monthly or annually as selected. Recurring billing requires customer authorisation. Cancelling an Amaraii subscription prevents future renewals, while existing paid access continues through the end of the purchased term. Ordinary cancellation does not provide a prorated refund for the unused portion of that term, subject to billing errors, non-delivery, applicable law and any written agreement. See our billing, refunds and delivery policy for the applicable request process.
Digital activation and project delivery
For an accepted standard Amaraii subscription, access is activated within two business days after both confirmed payment and receipt of all necessary onboarding information. Custom migrations, integrations and other non-standard requirements have separately agreed delivery timelines. Delivery of quoted hardware or on-site services is governed by the corresponding written quotation and agreed project milestones.
Use of software and support
Product access and features depend on the selected subscription and active entitlements. Customers remain responsible for their authorised users and for supplying information reasonably needed for setup. Product-specific security, data and operational terms, where supplied before purchase, apply to the relevant services. Support arrangements for separately scoped projects are agreed in writing.
Complaints and contact
If there is a concern about a product, charge, delivery or these terms, contact hello@neninternational.com. Nothing here limits legal rights that cannot lawfully be excluded. The written terms applicable to an accepted order take precedence over a general description on this site if they differ, except where applicable law requires otherwise.